Thursday, September 3, 2009

1. Broad Opening
2. Exploring
3. Identifying Themes
4. Silence
5. Restating
6. Reflecting
7. Stating the observed
8. Voicing doubt
9. Encouraging description of perception
10. Presenting reality or confronting
11. Placing event in time or sequence
12. General leads
13. Empathy
14. Interpreting
15. Focusing
16. Verbalizing the Implied
17. Asking Questioning
18. Encouraging Evaluation
19. Encouraging goal
20. Encouraging decision
21. Giving Information
22. Limit setting
23. Encouraging consideration of options
24. Feedback
25. Encouraging evaluation

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